Playbook

How FlowType Streamlines Remote Customer Support

Remote CX teams need to resolve tickets quickly while keeping empathy high. FlowType turns every ticket field into a microphone so agents can narrate their thought process, drop macros, and publish faster multilingual replies without strain.

Workflow blueprint

1. Open Zendesk, Intercom, or Help Scout. Click into the reply editor where your cursor will live.
2. Press Ctrl + Shift + Space. FlowType listens instantly anywhere in Chrome—no widget juggling.
3. Speak the macro trigger. “Macro: delayed shipment apology” pastes your saved snippet and lets you continue dictating personalized details.
4. Use inline commands. Say “new paragraph” or “insert bullet” to keep notes tidy; FlowType translates those cues into characters.
5. Toggle languages. Add “French reply” to seamlessly answer bilingual customers.

Quality assurance checklist

• End every message with the spelled-out customer name to confirm context.
• Use FlowType's local log to verify what was transcribed before sending.
• Store sensitive refund details in secure notes—FlowType clears your buffer once the field updates.

Team-wide results

Voice templates you can steal

• Returns: “Hi {name}, thanks for your patience. I requested the carrier investigation…”
• Escalations: “Engineering is reviewing ticket {number}. Expect an update within 24 hours.”
• Upsells: “Because you mentioned remote teams, we can add FlowType Premium seats…”

Pair this playbook with our dictation comparison to justify the rollout internally.